['Privacy Policy for Our Online Platform\n\nWelcome to our online platform. This Privacy Policy explains how SwiftBite Logistics Ltd ("we", "our", or "us") collects, uses, discloses, and protects your personal information when you use our services, including on-demand food delivery, route optimisation, restaurant partnership management, customer support, and real-time order tracking. We are committed to safeguarding your privacy and ensuring compliance with all applicable data protection laws, including the General Data Protection Regulation (GDPR).\n\n1. Information We Collect \nWe collect personal information that you provide directly to us when using our platform, such as: \n- Name, address, phone number, and email address \n- Payment information necessary to process orders \n- Delivery details including location data for order fulfillment \n- Account login credentials \n- Communication preferences and correspondence with customer support \n- Usage data such as device information, IP addresses, and browsing activity on our platform \n\n2. How We Use Your Information \nYour information is used to: \n- Provide, operate, and maintain our food delivery and logistics services \n- Process orders and payments effectively and securely \n- Communicate with you regarding your orders, account status, or inquiries \n- Improve our platform, services, and customer experiences \n- Comply with legal and regulatory requirements \n- Prevent fraudulent activities and protect against unauthorized transactions \n\n3. Legal Basis for Processing Personal Data \nUnder GDPR, the legal bases for processing your personal data include: \n- Performance of a contract (e.g., fulfilling your order) \n- Compliance with legal obligations \n- Legitimate interests (e.g., improving service, ensuring security) \n- Your consent, where applicable \n\n4. Data Sharing and Disclosure \nWe do not sell your personal data. We may share your information with: \n- Partner restaurants and delivery personnel solely for the purpose of fulfilling orders \n- Service providers working on our behalf such as payment processors, IT support, and analytics providers \n- Law enforcement or regulatory authorities when required by law or to protect rights and safety \n\n5. Data Retention \nWe retain your personal data as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we securely delete or anonymize it.\n\n6. Your Rights \nYou have rights under GDPR and other applicable laws, including: \n- Access your personal data \n- Correct or update inaccurate or incomplete data \n- Request deletion of your data, subject to legal limitations \n- Restrict or object to certain processing activities \n- Data portability to transfer your information to another service \n- Withdraw consent at any time where processing is based on consent \n\nTo exercise these rights, please contact us via postal mail at the address below. We will respond in accordance with applicable laws.\n\n7. Security of Your Information \nWe implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration.\n\n8. International Transfers \nData collected may be processed within the United Kingdom. If transferred outside the UK, we ensure adequate protection consistent with applicable data protection laws.\n\n9. Cookies and Tracking Technologies \nOur platform uses cookies and similar technologies to enhance user experience, analyze usage, and deliver personalized content. Instructions on managing cookies can generally be found in your browser settings.\n\n10. Changes to This Privacy Policy \nWe may update this policy to reflect changes in practices, legal requirements, or service offerings. The updated policy will be posted on our platform with the effective date of revision.\n\nContact Us \nIf you have any questions or requests regarding this Privacy Policy or your personal data, please contact: \n\nSwiftBite Logistics Ltd \n48 Victoria Street, 3rd Floor \nLondon, Greater London \nSW1H 0NF \nUnited Kingdom \n\nThank you for trusting our online platform with your information. We are dedicated to protecting your privacy and providing transparent information about our data practices.', 0.0013696000000000001, 'gpt-4.1-mini']